{"id":1754,"date":"2023-01-10T08:30:51","date_gmt":"2023-01-10T08:30:51","guid":{"rendered":"https:\/\/nilah.la-studioweb.com\/?page_id=1754"},"modified":"2025-09-15T18:55:39","modified_gmt":"2025-09-15T23:55:39","slug":"faqs","status":"publish","type":"page","link":"https:\/\/woollyfull.com\/es\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1754\" class=\"elementor elementor-1754\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c8cbf36 e-flex e-con-boxed lakit-col-width-auto-no e-container e-root-container elementor-top-section e-con e-parent\" data-id=\"c8cbf36\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30dc42d elementor-widget elementor-widget-heading\" data-id=\"30dc42d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">FAQs<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f4054c1 e-flex e-con-boxed lakit-col-width-auto-no e-container e-root-container elementor-top-section e-con e-parent\" data-id=\"f4054c1\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-5cc8773 e-con-full e-flex lakit-col-width-auto-no e-container e-con e-child\" data-id=\"5cc8773\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d65c044 e-con-full e-flex lakit-col-width-auto-no e-container e-con e-child\" data-id=\"d65c044\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;sticky_offset&quot;:150,&quot;sticky_parent&quot;:&quot;yes&quot;,&quot;sticky&quot;:&quot;top&quot;,&quot;sticky_on&quot;:[&quot;desktop&quot;,&quot;mobile_extra&quot;,&quot;tablet&quot;,&quot;laptop&quot;],&quot;sticky_effects_offset&quot;:0}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9243252 elementor-widget elementor-widget-heading\" data-id=\"9243252\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"elementor-heading-title elementor-size-default\">Tabla de contenido<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2767fe elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"a2767fe\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"#\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Preguntas frecuentes <\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"lakit-ajax-searchform elementor-element elementor-element-dd72ed8 elementor-widget lastudio-kit elementor-lakit-search\" data-id=\"dd72ed8\" data-element_type=\"widget\" data-widget_type=\"lakit-search.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"lakit-search\"><form role=\"search\" method=\"get\" class=\"lakit-search__form\" action=\"https:\/\/woollyfull.com\/es\/\">\n    \t<label class=\"lakit-search__label\">\n\t\t<input type=\"search\" class=\"lakit-search__field\" placeholder=\"Search &hellip;\" value=\"\" name=\"s\" \/>\n\t<\/label>\n\t\t<button type=\"submit\" class=\"lakit-search__submit main-color\"><span class=\"lakit-search__submit-icon lakit-blocks-icon\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"300\" height=\"300\" viewBox=\"0 0 300 300\" class=\"lakit-font-icon-svg\" data-icon-name=\"zoom-1\" data-icon-type=\"LaStudioIcons\"><path d=\"M288.181 261.781l-71.7-71.7a112.8 112.8 0 1 0-26.4 26.4l71.7 71.7 26.4-26.4zm-250.8-136.8a87.598 87.598 0 0 1 149.436-62.349 87.6 87.6 0 1 1-149.436 62.35z\" fill=\"currentColor\"\/><\/svg><\/span><\/button>\n\t\t<\/form><\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-42a42dd e-con-full e-flex lakit-col-width-auto-no e-container e-con e-child\" data-id=\"42a42dd\" data-element_type=\"container\" id=\"faq_contents\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26c8b53 elementor-widget elementor-widget-heading\" data-id=\"26c8b53\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfCu\u00e1nto se demora mi pedido en estar listo?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d6ffaca elementor-widget__width-initial elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d6ffaca\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-697a4bc elementor-widget elementor-widget-text-editor\" data-id=\"697a4bc\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p data-start=\"426\" data-end=\"538\">Cada prenda Woollyfull es hecha a mano con dedicaci\u00f3n. Los tiempos de entrega pueden variar seg\u00fan el producto:<\/p><ul data-start=\"539\" data-end=\"787\"><li data-start=\"539\" data-end=\"600\"><p data-start=\"541\" data-end=\"600\">Accesorios peque\u00f1os (bufandas, gorros): 5\u20137 d\u00edas h\u00e1biles.<\/p><\/li><li data-start=\"601\" data-end=\"658\"><p data-start=\"603\" data-end=\"658\">Prendas medianas (chalecos, cardigans): 7\u201315 d\u00edas h\u00e1biles.<\/p><\/li><li data-start=\"659\" data-end=\"787\"><p data-start=\"661\" data-end=\"787\">Dise\u00f1os personalizados: 15\u201320 d\u00edas h\u00e1biles.<br data-start=\"704\" data-end=\"707\" \/>Adem\u00e1s de el tiempo de la transportadora encargada.<\/p><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5788ea1 elementor-widget elementor-widget-heading\" data-id=\"5788ea1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfHacen env\u00edos a todo el pa\u00eds?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5dad860 elementor-widget__width-initial elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5dad860\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d5ccd12 elementor-widget elementor-widget-text-editor\" data-id=\"d5ccd12\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>S\u00ed, hacemos env\u00edos a toda Colombia \ud83d\ude9a\u273f. El valor del env\u00edo depende de la ciudad y la transportadora. Te daremos la informaci\u00f3n exacta antes de finalizar tu compra.\u00a0<\/p><p>Si deseas comprar desde otro pa\u00eds te recomendamos cambiar el modo de pagina dando clic a la banderita de Estados Unidos.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a4e768 elementor-widget elementor-widget-heading\" data-id=\"2a4e768\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfPuedo pedir un dise\u00f1o personalizado?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c4c95dc elementor-widget__width-initial elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c4c95dc\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8261987 elementor-widget elementor-widget-text-editor\" data-id=\"8261987\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p data-start=\"1052\" data-end=\"1239\">\u00a1Claro! \ud83e\uddf6 Nos encanta crear piezas \u00fanicas. Puedes elegir el color, la talla y algunos detalles del dise\u00f1o. Escr\u00edbenos y te asesoramos para que tu prenda Woollyfull sea totalmente tuya.<\/p><p data-start=\"1052\" data-end=\"1239\">\u00a1Para hacerlo escr\u00edbenos un mensaje directo! te contactaremos r\u00e1pidamente.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-07ce2c1 elementor-widget elementor-widget-heading\" data-id=\"07ce2c1\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfQu\u00e9 materiales usan?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ac9052 elementor-widget__width-initial elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"1ac9052\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad9041b elementor-widget elementor-widget-text-editor\" data-id=\"ad9041b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Trabajamos con lanas de alta calidad, suaves y resistentes, que garantizan comodidad y durabilidad. Priorizamos fibras naturales y amigables con el medio ambiente siempre que sea posible.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-820b1cc elementor-widget elementor-widget-heading\" data-id=\"820b1cc\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfC\u00f3mo cuido mi prenda Woollyfull?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aeea776 elementor-widget__width-initial elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"aeea776\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-21f8279 elementor-widget elementor-widget-text-editor\" data-id=\"21f8279\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p data-start=\"1516\" data-end=\"1569\">Para que tu prenda dure mucho m\u00e1s, te recomendamos:<\/p><ul data-start=\"1570\" data-end=\"1784\"><li data-start=\"1570\" data-end=\"1601\"><p data-start=\"1572\" data-end=\"1601\">Lavar a mano con agua fr\u00eda.<\/p><\/li><li data-start=\"1602\" data-end=\"1623\"><p data-start=\"1604\" data-end=\"1623\">Usar jab\u00f3n suave.<\/p><\/li><li data-start=\"1624\" data-end=\"1672\"><p data-start=\"1626\" data-end=\"1672\">Secar en sombra, sobre una superficie plana.<\/p><\/li><li data-start=\"1673\" data-end=\"1784\"><p data-start=\"1675\" data-end=\"1784\">No retorcer ni planchar directamente.<br data-start=\"1712\" data-end=\"1715\" \/>Tambi\u00e9n te enviaremos un <strong data-start=\"1740\" data-end=\"1761\">manual de cuidado<\/strong> junto con tu pedido.<\/p><\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-240a1dd elementor-widget elementor-widget-heading\" data-id=\"240a1dd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfC\u00f3mo funcionan los pagos?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-461445c elementor-widget__width-initial elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"461445c\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13d9959 elementor-widget elementor-widget-text-editor\" data-id=\"13d9959\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Aceptamos pagos por transferencias bancarias, Nequi, Daviplata y desde nuestra p\u00e1gina con pasarelas de pago seguras. como Epayco y PayPal.\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6be528f elementor-widget elementor-widget-heading\" data-id=\"6be528f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfPuedo devolver o cambiar un producto?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec9f42a elementor-widget__width-initial elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"ec9f42a\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-830d7b9 elementor-widget elementor-widget-text-editor\" data-id=\"830d7b9\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>La devoluci\u00f3n de un producto tiene un plazo de cinco d\u00edas h\u00e1biles. Adem\u00e1s, Si tu prenda llega con alg\u00fan defecto de fabricaci\u00f3n, nos encargamos de repararla, reemplazarla sin costo adicional.<\/p><p>El reembolso se gu\u00eda bajo el derecho de retracto colombiano.<\/p><p>Ley 1480 del 12 de octubre de 2011\u00a0<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-05d393b elementor-widget elementor-widget-heading\" data-id=\"05d393b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfLas tallas son est\u00e1ndar?<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3dc701 elementor-widget__width-initial elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"c3dc701\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3aa4c56 elementor-widget elementor-widget-text-editor\" data-id=\"3aa4c56\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>La mayor\u00eda de nuestras prendas se ajustan f\u00e1cilmente a diferentes cuerpos, pero tambi\u00e9n ofrecemos tallas personalizadas. Al momento de hacer tu pedido puedes indicarnos tus medidas.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQs Tabla de contenido Preguntas frecuentes \u00bfCu\u00e1nto se demora mi pedido en estar listo? Cada prenda Woollyfull es hecha a mano con dedicaci\u00f3n. Los tiempos de entrega pueden variar seg\u00fan el producto: Accesorios peque\u00f1os (bufandas, gorros): 5\u20137 d\u00edas h\u00e1biles. Prendas medianas (chalecos, cardigans): 7\u201315 d\u00edas h\u00e1biles. Dise\u00f1os personalizados: 15\u201320 d\u00edas h\u00e1biles.Adem\u00e1s&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1754","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/woollyfull.com\/es\/wp-json\/wp\/v2\/pages\/1754","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/woollyfull.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/woollyfull.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/woollyfull.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/woollyfull.com\/es\/wp-json\/wp\/v2\/comments?post=1754"}],"version-history":[{"count":7,"href":"https:\/\/woollyfull.com\/es\/wp-json\/wp\/v2\/pages\/1754\/revisions"}],"predecessor-version":[{"id":3336,"href":"https:\/\/woollyfull.com\/es\/wp-json\/wp\/v2\/pages\/1754\/revisions\/3336"}],"wp:attachment":[{"href":"https:\/\/woollyfull.com\/es\/wp-json\/wp\/v2\/media?parent=1754"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}